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Sub-processors

Last updated: 29 March 2023


Sub-processors are third-party businesses engaged by a processor for performing data processing on behalf of a controller. According to the GDPR, these companies are also accountable for protection of an individual’s personal data. Data protection obligations of sub-processors are to be established by way of contract or other legal acts under the Union or Member State law. This includes providing sufficient guarantees to implement appropriate technical and organisational measures as specified in the regulation.

Delve AI uses sub-processors (listed below), to assist in providing services as described in the our Terms of Service (https://www.delve.ai/tos). Delve AI partners with organizations, that like itself adhere to global standards and regulations.

Agreements

Delve AI provides all EU customers a data processing addendum (DPA) that covers its obligations under the GDPR. You can find our DPA here ( https://www.delve.ai/data-processing-addendum). It automatically applies to processing of EU personal data and no additional paperwork is required in this regard.

Delve AI commits to keep this list updated regularly, to enable Controllers stay informed of the scope of sub-processing associated with Delve AI services.

List of Sub-processors

Delve AI utilises both infrastructure and services specific vendors to provide product and services to it’s Controllers (Delve AI customers) and end-users. The following is an up-to-date list (as of 07th May 2019) of names and purpose of Delve AI sub-processors and 3rd-party vendors:

Infrastructure & Services Sub-processors:

Delve AI products and services operate on cloud platforms, listed in the table below. Delve AI holds control and access to data hosted on these services, and resides in corresponding data center facilities based on location or choice(plan) of the Controller (Delve AI’ customer). Data subsequently remains in the data center unless, shifted to ensure performance and availability of services, or specifically agreed between the Controller and Delve AI as per needs of the Controller. The following table describes the services and purpose for which these infrastructure service providers have been engaged.

To be able to provide specific functionality within its products and services, Delve AI partners with third-party services. These entities are sub-processors with access to service data (limited to purpose and use of indicated services) and are listed in the table below:

VENDOR
PURPOSE
DATA CENTERS
Microsoft Azure
Primary cloud infrastructure provider for Delve AI, where all SaaS applications are hosted. Almost all data stored, processed and transmitted through Delve AI products and services resides in Microsoft Azure data centers.
United States, Germany
Google Cloud Platform
Secondary cloud infrastructure provider for Delve AI, data is stored and processed in Google Cloud Platform data centers.
United States
Amazon Web Services, Inc.
Secondary cloud infrastructure provider of Delve AI, data is stored and processed in Amazon Web Services data centers.
United States
Twilio
Email & notifications service provider. Emails and notifications that are triggered programmatically from the applications are sent via Twilio/SendGrid.
United States
Stripe, Inc.
Payment processor. Used for online payment processing - accepting payments, managing subscriptions and sending payouts.
United States
Firebase
Google's mobile development platform. Notifications that are triggered programmatically are sent to Android phones via Firebase.
United States
Calendly, LLC.
Appointment scheduling software. For scheduling support and sales calls with potential and current customers.
United States
Slack Technologies, Inc.
Business communication/collaboration software. For tracking interactions with our sales/support team and/or website/platform.
United States
FullContact Inc.
Identity resolution software for user identification and contact enrichment. Helps obtain social and demographic details of an email or company.
United States
Intercom Inc.
Live chat and help desk software. For tracking customer conversations and messenger-based experiences.
United States

Group Sub-processors:

The following are group members of Delve AI, Inc., these entities function as sub-processors as well with one or more entities providing support and maintenance.

Delve AI India Private Limited
India


For questions or objections regarding sub-processors please write to support@delve.ai.

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