DIGITAL TWIN OF CUSTOMER SOFTWARE

Create and interact with digital twins of your customers

Engage virtually with personas and
empower your team to make customer-centric decisions

41,000+ brands and agencies, small and big, across the globe use Delve AI

Talk to your customers, without calling a single one.

DIGITAL TWINS

Build living replicas of your real customers

Delve AI automatically synthesizes your first-party data, behavioral signals, and Voice of Customer inputs into digital twins that think, respond, and evolve as your actual customers do.

Analyze the attitudes, motivations, and decision-making patterns unique to each customer segment.
Keep digital twins continuously updated as customer behaviors change.

Build living replicas of your real customers

AUDIENCE INSIGHTS

Ask and get answers in seconds

Stop guessing what your customers think. Chat directly with digital twins to pressure-test ideas, validate messaging, and uncover friction points before you spend a dollar on execution.

Run ad-hoc interviews with your digital twin to get instant feedback on campaigns, products, and pricing.
Explore jobs-to-be-done, pain points, and content preferences for each persona segment.

TEAM COLLABORATION

Make every team member a customer expert

Embed digital twins into the tools your team already uses, so product, marketing, and CX can all make decisions rooted in real customer understanding.

Access digital twins directly from Slack.
Empower non-researchers to ask customer questions.
Align cross-functional teams around a single, shared view of the customer.

Make every team member a customer expert

MULTI-LINGUAL SUPPORT

Understand customers in every market

Your customers don't all think or speak alike. Chat with digital twins across geographies and demographics to spot regional differences in needs, preferences, and buying behaviors.

Conduct conversations with digital twins in 15+ languages.
Compare persona responses across markets, channels, and product lines.
Validate messaging, offers, and product concepts with the right audience segment.

Why Digital Twin of Customer Software?

Make data-driven decisions

Unify complex data from first-party and public data sources. Turn them into dynamic virtual avatars and customer journey maps that can inform data-driven, strategic decisions across your organization.

Refine marketing efforts

Leverage in-depth understanding of your customers to tailor messages, offerings, and interactions to their specific needs. Create resonating experiences and optimize campaigns for each segment, and drive higher ROI.

Drive customer centricity

Enable access to virtual twins through your team’s collaboration software, like Slack. Empower your entire team to ask about anything they would like to know from your customers and drive customer-centric decisions.

Adapt to market changes

Stay ahead of evolving customer preferences with continuously updated digital twins. Address customer needs proactively and optimize your offerings to respond swiftly and effectively to changing market dynamics.

"Delve AI is a really great way to figure out our customer personas with real data, pulling in existing customer data and turning it into something that is more understandable, especially when you don't have a huge budget to do a fully expansive marketing research. The interface of the personas in the platform is really simple and it is easy to share with other people who are not in marketing and help them understand our different customer segments and their interactions."

Meredith Barnes, Marketing Manager, US Metal Crafters